Terms and Conditions

Mission

To provide excellent service to exceed our customers’ expectations.

Vision

To be the best Boutique Hotel in San Miguel de Allende, generating well-being and development for our staff, optimal profits for investors, and giving back to society.

Values

• Commitment: Responsibility
• Respect: Special consideration, recognizing the value of each individual.
• Service: A set of activities to meet the needs of a client.
• Teamwork: Each collaborator does their part, guided by a common goal.
• Punctuality: Chronological coordination to fulfill a task or satisfy an obligation.
• Honesty: Acting according to our thoughts and feelings, valuing integrity and the correct norms of the environment.
• Tolerance: Respect for ideas, beliefs, or practices that are different, or contrary to one’s own.

Quality Policy

Our quality policy is manifested through our firm commitment to our Clients to fully satisfy their requirements and expectations, for this, we guarantee to promote a quality culture based on the principles of honesty, leadership, and human resource development, solidarity, commitment to improvement, and safety in our operations.

Value Proposition

Hotel Casa Primavera is a Boutique Hotel, where we provide pleasant experiences to our clients, offering them personalized service and attention in an architectural environment that evokes the old mansions of San Miguel de Allende.

Philosophy

We constantly seek the full satisfaction of our clients by offering a comfortable, safe, and pleasant STAY, always concerned about providing excellent service. Our collaborators are the fundamental element for the success of our organization, therefore, we are convinced of our responsibility to support them as individuals in their development and overall well-being. Our suppliers represent a substantial resource for the operation of our business, therefore, we fulfill our commitments and subsequent negotiations, always seeking a mutual relationship of benefit and respect. We care about the well-being of the population by being present with local communities and associations in environmental, educational, and health programs, confident that our actions will transcend to future generations. Our cutting-edge technology, marketing knowledge, qualified people, business aggressiveness, growth projections, and optimal financial strategies allow us to create added value, thereby achieving high profitability and constant growth of our operation. We are Mexicans committed to our country, which we tirelessly support in its economic and social growth and development.